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Dial 211 — help is A PHONE CALL AWAY

Reach us direct at (505) 245-1735

211 is a critical service that connects the community to vital resources

Whether someone needs access to help for basic needs, mental health, senior services or family crises, 211 is there to help. The hotline provides connections to local services and resources for free. We provide free referrals to health and human services, government agencies, and community-based organizations.

Hours

Monday – Friday 8:30 AM – 4:30 PM | Closed for Major Holidays

Disaster Services

For the most updated Emergency Disaster Resources please call 211 or (505) 245-1735

Crisis Helpline:

  • New Mexico Mental Health Crisis Line: 988
  • Disaster Distress Helpline: Call or Text 1-800-985-5990,
  • https://www.samhsa.gov/find-help/disaster-distress-helpline
  • Agora Crisis Center: (505) 277-3013 | 1-855-505-4505
  • NM Crisis and Access Line (24 Hour): 1-855-NMCRISIS (1-855-662-7474)
  • UNM Mental Health (24 Hour): (505) 272-2800
 

Emergency Shelter:

 

Emergency Food Assistance:

 

Physical and Mental Services:

  • NM Health Helpline: 1-833-796-8773
 

Social Services:

  • 211 Information and Resource Helpline: 211 or (505) 245-1735

Family Reunification:

  • New Mexico American Red Cross: 2121 Osuna Rd. NE, Albuquerque, NM 87113; 1-800-733-2767

Post Disaster Clean Up:

  • Home repair/property damage: Red Cross 1-800-733-2767
  • Disaster Related Insurance Coverage: Consumer Assistance Bureau 1-833-485-1336
  • FEMA Property damage assistance: 1-800-621-3362 or disasterassistance.gov/
 

Post Disaster Mental Health Services:

 

Unemployment:

 
Legal:

For more information on resources contact: elizabeth.lopez@uwncnm.org

Find local services and resources for free, use the button below to search the 211 database.

CONNECT WITH AN INFORMED Community Navigator to get referrals to:

BASIC HUMAN NEEDS

Resources for food, clothing, shelter and rent assistance

PHYSICAL AND MENTAL HEALTH

Resources for counseling, crisis intervention, children’s health and insurance

SENIOR AND DISABILITY SERVICES

Meals on Wheels, adult day and respite care, transportation

CHILDREN, YOUTH AND FAMILY

Childcare, Head Start, at-risk youth, mentoring and education-based programs

ABUSE, NEGLECT AND SEXUAL ASSAULT

Domestic violence shelters, victim support, protective services

Here's what people are saying about 211

211 Caller (2023)
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"I wanted to let you know I utilized the CONNECT 211 line. It was a wonderful experience! The 211 navigator provided excellent customer service and was able to set up my father with transportation to his medical appointment. The 211 navigator was very patient, kind and willing to assist in any way possible. She was truly a joy to work with. The CONNECT navigator was also very helpful! He informed me of the Ride United program and provided me with all the information I needed. Being an advocate for my aging parents and trying to navigate their needs can be challenging, however, competent individuals such as the 211 and CONNECT navigators made things smooth and uncomplicated. Please thank them on a job well done. Kudos!"
211 Caller (2019)
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"Because of issues with my child support, I was not able to pay for my daughter’s day care and she lost her spot. I now have to make a past-due payment to get her back in preschool. Her preschool program has been a blessing and I was so worried. Thank you for the referral and for listening to me.”
Disabled mother of two211 Caller (2019)
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"My utilities were disconnected, and I was in jeopardy of losing my housing voucher. Your referral helped me secure part of the money that I needed. Thanks, 211 team!”
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This site is not for emergencies. Dial 911 if you have an emergency. Dial 988 if you are in mental health distress or are considering self harm.