211 is a critical service that connects the community to vital resources
Whether someone needs access to help for basic needs, mental health, senior services or family crises, 211 is there to help. The hotline provides connections to local services and resources for free. We provide free referrals to health and human services, government agencies, and community-based organizations.
Hours
Monday – Friday 8:30 AM – 4:30 PM | Closed for Major Holidays
Disaster Services
For the most updated Emergency Disaster Resources please call 211 or (505) 245-1735
Crisis Helpline:
- New Mexico Mental Health Crisis Line: 988
- Disaster Distress Helpline: Call or Text 1-800-985-5990,
- https://www.samhsa.gov/find-help/disaster-distress-helpline
- Agora Crisis Center: (505) 277-3013 | 1-855-505-4505
- NM Crisis and Access Line (24 Hour): 1-855-NMCRISIS (1-855-662-7474)
- UNM Mental Health (24 Hour): (505) 272-2800
Emergency Shelter:
Emergency Food Assistance:
- SNAP/TANIF Benefits: 1-833-663-4763
Physical and Mental Services:
- NM Health Helpline: 1-833-796-8773
Social Services:
- 211 Information and Resource Helpline: 211 or (505) 245-1735
Family Reunification:
- New Mexico American Red Cross: 2121 Osuna Rd. NE, Albuquerque, NM 87113; 1-800-733-2767
Post Disaster Clean Up:
- Home repair/property damage: Red Cross 1-800-733-2767
- Disaster Related Insurance Coverage: Consumer Assistance Bureau 1-833-485-1336
- FEMA Property damage assistance: 1-800-621-3362 or disasterassistance.gov/
Post Disaster Mental Health Services:
- Disaster Distress Helpline: Call or Text 1-800-985-5990
- New Mexico Legal Aid’s Disaster Legal Services: 1-855-204-2569, statewide intake 1-833-545-4357, apply online at newmexicolegalaid.org/disaster-legal-services/disaster.newmexicolegalaid.org
For more information on disaster-related resources, contact elizabeth.lopez@uwncnm.org
211 partnered with Language Line, a phone-based interpretation service, to provide callers with referrals in over 240 different languages, including Navajo, Swahili, Mandarin and more. 211 callers now have more accessibility when calling and when browsing the directory.
Call 211 to Request Ride Services
Ride United is a partnership between United Way and Lyft and is funded in part by generous donations from Molina Healthcare. This service provides free rides through Lyft for Santa Fe County community members without access to a vehicle or public transportation.
211 Navigators have access to CONNECT
CONNECT is a network of Santa Fe navigators at clinics, community service organizations and city and county programs that link people to the services and resources they need to thrive. Navigators in CONNECT help clients to find long term supports and to resolve short term needs.
Find local services and resources for free, use the button below to search the 211 database.
CONNECT WITH AN INFORMED Community Navigator to get referrals to:
BASIC HUMAN NEEDS
Resources for food, clothing, shelter and rent assistance
PHYSICAL AND MENTAL HEALTH
Resources for counseling, crisis intervention, children’s health and insurance
SENIOR AND DISABILITY SERVICES
Meals on Wheels, adult day and respite care, transportation
CHILDREN, YOUTH AND FAMILY
Childcare, Head Start, at-risk youth, mentoring and education-based programs
ABUSE, NEGLECT AND SEXUAL ASSAULT
Domestic violence shelters, victim support, protective services
